Delta Faucet Reviews

I just had to replace my 6 yr old kitchen faucet.It was badly corroded. But the worst part is you would think they would make a faucet that could be secured from the top without having to climb under the sink and remove the disposal in order to secure the collar that holds the valve to the sink. We've had plumbing for 200 years and this is the best you can do? Make a faucet that can be secured from the top as it would eliminate 80% of the installation and I would never buy any other faucet.

I purchased the Delta hydrorain 2-in-1 and the ball joint was loose went back to exchange it and second unit was loose also.
Went ahead and installed it and shower head would not stay up also the magnet is not strong enough to hold the hand shower, falls off while showering

Anthony S.
Elk Grove Village, IL
071
7/2/2022
1 photo
I was troubled with our three year old Delta kitchen faucet spout leaking after shut off. I called customer service- the phone was answered on the first ring. I was asked to explain the problem...the faucet's model, where I purchased it, when (three years prior). Immediately the service associate confirmed its warranty coverage and my shipping info, explaining what would follow. Within minutes I received emails confirming the shipment of the easy to install cartridge but first the explaning flushing the water supply line series to the faucet.
That was it, less than twelve minutes, unbelievable. There are three other Delta faucets in our house several years older, and, so far so good. I have to congratulate Delta Faucet on the excellence of the associate's performance along with the support and service for its products.

Purchased an expensive set of Brizo Lavatory faucets in JAN21. When they finally arrived, the order was short a set of handles. Now 8 months later, they have yet to provide the handles stating they are an on demand company and they cannot guarantee a delivery date. The person on the consumer complaint line just kept reading the company line. I asked in all of Brizo land, you cannot find a single set of handles? Once again the regurgitation of the on demand production company. With the 100's of plumbing manufacturers out there, spare yourself the agony of dealing with this modern version of Moe, Larry and Curley.

I had the worst experience with this company's customer service. Called to get a replacement part and was treated very rudely by the cust. svc. agent, Jackie. Asked to speak to a different agent or supervisor and she transferred me to a voicemail which then disconnected me. I never got a return call from the message I left on the voicemail. Decided to try again with a different agent but the first agent must have put a note in the file or something because the second agent was even more rude, refused to let me speak to a supervisor and hung up on me. After that I started getting spam on my cell phone (I had given them my cell phone number so they could text me info about the part I needed). Since I couldn't get a hold of a supervisor, I posted a negative review on Twitter. Got a response to that but the person wanted more personal info. I refused since I'd already been spammed by their employees. I did give them the name & phone number of the 1st agent. They said a supervisor would get back to me but its been a week and still no response. Luckily I was able to get the part I needed on Amazon but I'll replace my Delta faucets before ever doing business with them again.

Worst customer service ever!!!! Emailed them and they never responded. Called and was told hold time would be 30 minutes. 45 minutes later still no answer. Worst experience ever!!! Hire more people DeltaFaucet

Approximately a year ago I purchased a Delta Esque touch faucet from a high end plumbing supply store. Love the technology, but the faucet has some faults. First, it runs on batteries, really? It is connected next to the garbage disposal that runs on electricity so why not run on electricity? Batteries are against the back wall under the sink and not easy to get to. They last about a year, but when they go out you have NO water! Also, we had to tape the case closed because the closure did not work. Second, the sprayer is angled out and, even with my large, deep sink, I get wet when I turn it on (unless I am very careful). I called customer care about this and she suggested I check the aerator. Good idea which I had tried to do but could not figure that out. Guess what, no aerator on this unit!? Then she said she would send me out a new sprayer. It was same as the old one so, no help there. Third, the temperature adjustment is off. The water is hot or cold most of the time because it is difficult to find the warm range in the controls. Third, when the faucet is set on hot and you turn it on, the hot water comes out for a couple of seconds with great pressure. I have no idea why and neither does my plumber. My parents have the same Delta faucet with touch technology but a different style. The nozzle is angled down so it doesn't spray you, temperature settings are easy to adjust, and they purchased it at Lowe's for far less than I paid. If we did replace the faucet, we would have to pay a plumber ourselves to do this and it takes HOURS so that is very costly! I would not purchase this again.

Approximately a year ago I purchased a Delta Esque touch faucet from a high end plumbing supply store. Love the technology, but the faucet has some faults. First, it runs on batteries, really? It is connected next to the garbage disposal that runs on electricity so why not run on electricity? Batteries are against the back wall under the sink and not easy to get to. They last about a year, but when they go out you have NO water! Also, we had to tape the case closed because the closure did not work. Second, the sprayer is angled out and, even with my large, deep sink, I get wet when I turn it on (unless I am very careful). I called customer care about this and she suggested I check the aerator. Good idea which I had tried to do but could not figure that out. Guess what, no aerator on this unit!? Then she said she would send me out a new sprayer. It was same as the old one so, no help there. Third, the temperature adjustment is off. The water is hot or cold most of the time because it is difficult to find the warm range in the controls. Third, when the faucet is set on hot and you turn it on, the hot water comes out for a couple of seconds with great pressure. I have no idea why and neither does my plumber. My parents have the same Delta faucet with touch technology but a different style. The nozzle is angled down so it doesn't spray you, temperature settings are easy to adjust, and they purchased it at Lowe's for far less than I paid. If we did replace the faucet, we would have to pay a plumber ourselves to do this and it takes HOURS so that is very costly! I would not purchase this again.